Privacy Policy

Pri­vacy Pol­icy
Updated 01/24/2010

Our Pri­vacy Pol­icy is designed to assist you in under­stand­ing how we col­lect and use the per­sonal infor­ma­tion you pro­vide to us on and to assist you in mak­ing informed deci­sions when using our Web site, prod­ucts and services.

If you have ques­tions or con­cerns regard­ing this notice, you should first con­tact Cus­tomer Service.

What Infor­ma­tion Do We Collect?

When you visit our Web site, you may pro­vide us with two types of infor­ma­tion: per­sonal infor­ma­tion that you know­ingly choose to dis­close that is col­lected on an indi­vid­ual basis; and Web site use infor­ma­tion that is col­lected on an aggre­gate basis as you and oth­ers browse our Web site.

1. Per­sonal Infor­ma­tion You Choose to Provide

Reg­is­tra­tion & Pur­chase Information

You will pro­vide us infor­ma­tion about your­self, your firm or com­pany, and your prac­tices when you reg­is­ter to be a mem­ber of Matrix Solutions, reg­is­ter for cer­tain ser­vices, reg­is­ter for e-mail newslet­ters and alerts. This data col­lec­tion can include such per­son­ally iden­ti­fi­able infor­ma­tion as name, com­pany name, address, phone num­ber, e-mail address, etc. You may also pro­vide addi­tional com­ments on how you see Matrix Solutions ser­vic­ing your needs and interests.

If you choose to cor­re­spond with us through e-mail, we may retain the con­tent of your e-mail mes­sages together with your e-mail address and our responses.

2. Web site Use Information

Sim­i­lar to other com­mer­cial Web sites, our Web site uti­lizes a stan­dard tech­nol­ogy called “cook­ies” (see “What Are Cook­ies?” expla­na­tion below) and Web server logs (“log files”) to col­lect infor­ma­tion about how our Web site is used. Infor­ma­tion gath­ered through cook­ies and Web server logs may include the date and time of vis­its, the pages viewed, time spent on our Web site, and the Web sites vis­ited just before and just after our Web site. We, our adver­tis­ers and ad serv­ing com­pa­nies may also use small pieces of code called “web bea­cons” or “clear GIF’s” to deter­mine which adver­tise­ments and pro­mo­tions users have seen and how users responded to them. Per­son­ally iden­ti­fi­able infor­ma­tion is not stored in these cook­ies, web bea­cons or clear GIF’s. We use a third-party track­ing ser­vice that uses cook­ies and log files to track non-personally iden­ti­fi­able infor­ma­tion about vis­i­tors to our site in the aggre­gate, for usage and vol­ume pur­poses, to help us bet­ter under­stand the needs of our visitors.

How Do We Use the Infor­ma­tion You Pro­vide to Us?

Broadly speak­ing, we use per­sonal infor­ma­tion for pur­poses of admin­is­ter­ing and expand­ing our busi­ness activ­i­ties, pro­vid­ing cus­tomer ser­vice, and mak­ing avail­able other prod­ucts and ser­vices to our cus­tomers and prospec­tive cus­tomers. We occa­sion­ally also use the infor­ma­tion we col­lect to notify you about impor­tant changes to our Web site, new ser­vices and spe­cial offers we think you will find valu­able. We may retain your per­sonal infor­ma­tion for admin­is­tra­tive, report­ing and ana­lytic pur­poses. We will not share or sell your infor­ma­tion. You have the oppor­tu­nity to opt in or opt out of these spe­cific types of com­mu­ni­ca­tions in our Mem­ber Cen­ter. You have the oppor­tu­nity to opt out any time you receive an e-mail from us by using the link pro­vided at the bot­tom of the e-mail com­mu­ni­ca­tion. You may also notify us at any time if you do not wish to receive these offers by con­tact­ing us.

Com­mu­ni­ca­tions from Our Site & Opt-out Options

If you reg­is­ter with our Web site, you can expect to receive a wel­come e-mail and/or an order con­fir­ma­tion e-mail. If you have reg­is­tered with our Web site, you will receive any of the com­mu­ni­ca­tions (newslet­ters, updates, prod­uct infor­ma­tion, alerts) that you have opted in to receive. From time to time, we may need to send crit­i­cal ser­vice updates from the Web site. You may not opt out of receiv­ing these crit­i­cal ser­vice updates. If you wish to change your pref­er­ences for receiv­ing com­mu­ni­ca­tions from our Web site, please visit our Mem­ber Cen­ter to change your pref­er­ences or con­tact us.


If you use our blogs, you should be aware that any per­son­ally iden­ti­fi­able infor­ma­tion you sub­mit may be read, col­lected or used by other users in this forum. We are not respon­si­ble for the per­son­ally iden­ti­fi­able infor­ma­tion you choose to sub­mit in the blogs. Vio­la­tion of our Terms of Use Agree­ment may result in removal of your post and/or ter­mi­na­tion of your mem­ber­ship, and or dele­tion of your post or comment.

What Are Cookies?

A cookie is a very small text doc­u­ment that often includes an anony­mous unique iden­ti­fier. When you visit a Web site, that site’s com­puter asks your com­puter for per­mis­sion to store this file in a part of your hard drive specif­i­cally des­ig­nated for cook­ies. Each Web site can send its own cookie to your browser if your browser’s pref­er­ences allow it. In order to pro­tect your pri­vacy, your browser only per­mits a Web site to access the cook­ies it has already sent to you and not the cook­ies sent to you by other sites. Some of our busi­ness part­ners (e.g. adver­tis­ers) use cook­ies that orig­i­nate from their Web sites. We have no access to, or con­trol over, these cook­ies. For more infor­ma­tion, see “Third Party Advertisers.”

Third Party Advertisers

The ads appear­ing on this Web site are deliv­ered to users by our adver­tis­ing part­ners. We share aggre­gate Web site usage infor­ma­tion about users with poten­tial adver­tis­ers for the pur­pose of tar­get­ing our Inter­net adver­tise­ments on this site.

We use cook­ies and clear GIF’s on this Web site, which allow it to rec­og­nize a user’s cookie when a user vis­its the site. The infor­ma­tion col­lected and shared through this tech­nol­ogy is not per­son­ally identifiable.

For more infor­ma­tion about our third-party adver­tis­ers or to learn more about the choices avail­able to you regard­ing this anony­mous infor­ma­tion, please click here.

Notice of New Ser­vices and Changes

Occa­sion­ally, we may also use the infor­ma­tion we col­lect to notify you about impor­tant changes to our Web site, new ser­vices and spe­cial offers we think you will find valu­able. You have the oppor­tu­nity to opt in for these noti­fi­ca­tions at reg­is­tra­tion and you have the oppor­tu­nity to notify us of your desire not to receive these offers by con­tact­ing us at a later date.

How Do We Secure Infor­ma­tion Transmissions?

The secu­rity of your per­sonal infor­ma­tion is impor­tant to us. At present, there is no rea­son to join our site, how­ever the option exists. We do not pro­tect your per­sonal infor­ma­tion in tran­sit, but we also do not ver­ify it as authen­tic. It is still impor­tant to pro­tect your password.

We fol­low gen­er­ally accepted indus­try stan­dards to pro­tect the per­sonal infor­ma­tion sub­mit­ted to us, both dur­ing trans­mis­sion and once we receive it. How­ever, no method of trans­mis­sion over the Inter­net and no method of elec­tronic stor­age is 100% secure. There­fore, while we strive to use com­mer­cially accept­able means to pro­tect your per­sonal infor­ma­tion, we can­not guar­an­tee its absolute security.

E-mail is not rec­og­nized as a secure medium of com­mu­ni­ca­tion. For this rea­son, we request that you do not send pri­vate or sen­si­tive infor­ma­tion to us by e-mail. If you have any ques­tions about secu­rity on our Web site, please con­tact us.

How Can You Access and Cor­rect Your Information?

You can view and update your reg­is­tra­tion infor­ma­tion online on our Mem­ber Cen­ter page. You may also request access to all of your per­son­ally iden­ti­fi­able infor­ma­tion that we col­lect and main­tain in our data­base by con­tact­ing us.

Cer­tain Disclosures

We may dis­close your per­sonal infor­ma­tion if required to do so by law or sub­poena, or if we believe that such action is nec­es­sary to (a) con­form to the law or com­ply with legal process served on us or our Affil­i­ated Par­ties (as defined in our Terms of Use Agree­ment); (b) pro­tect and defend our rights and prop­erty, our site, the users of our site and/or our Affil­i­ated Par­ties; or © act under cir­cum­stances to pro­tect the safety of users of our site, our­selves or third parties.

What About Other Web sites Linked to Our Web site?

We are not respon­si­ble for the prac­tices employed by Web sites linked to or from our Web site, nor are we respon­si­ble for the infor­ma­tion or con­tent con­tained therein. Links to other Web sites are pro­vided solely as point­ers to infor­ma­tion on top­ics that may be use­ful to the users of our Web site.

Please remem­ber that, when you use a link to go from our Web site to another Web site, our Pri­vacy Pol­icy is no longer in effect. Your activ­i­ties and inter­ac­tion on any other Web site, includ­ing Web sites that have a link on our Web site, is sub­ject to that Web site’s own rules and poli­cies. Please review those pri­vacy rules and poli­cies before proceeding.

Your Con­sent

By using our Web site, you con­sent to our col­lec­tion, use and reten­tion of your per­sonal infor­ma­tion as described in this Pri­vacy Pol­icy. If we make mate­r­ial changes to our pri­vacy prac­tices, we will post those changes on our Web site to keep you informed of what infor­ma­tion we col­lect, how we use it and under what cir­cum­stances we may dis­close it.
425 Sev­ern­side Dr.
Sev­erna Park, MD 21146